Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of Dentara, a cloud-based dental practice management platform operated by eDenGroups ("Company," "we," "us"). By creating an account or using Dentara, you agree to be bound by these Terms. If you do not agree, do not use the platform.

"You" refers to the dental clinic, practice, or individual practitioner registering for and using the Service. If you are accepting these Terms on behalf of a clinic or organization, you represent that you have the authority to bind that entity.

2. Service Description

Dentara provides cloud-based dental practice management tools including but not limited to: appointment scheduling, patient records management, dental charting, SOAP note documentation with voice dictation, treatment planning, prescription management, GST-compliant billing and invoicing, WhatsApp integration for patient communications, staff management, analytics, and consultant referral tracking.

3. Accounts & Access

• •You must provide accurate and complete information during registration.
• •You are responsible for maintaining the confidentiality of your account credentials.
• •You must immediately notify us of any unauthorized access to your account.
• •The clinic administrator is responsible for managing staff access levels and permissions through role-based access control (RBAC).
• •You must not share login credentials or allow unauthorized persons to access the platform through your account.
• •One account per clinic. Multi-location clinics should use the Enterprise plan.

4. Data Ownership

• •Clinic Data: All patient records, clinical data, billing records, and other data you enter into Dentara remain your property.
• •Dentara as Processor: We act solely as a Data Processor under the DPDPA 2023. We process your data only as necessary to provide the Service and as instructed by you.
• •No Claims: We make no claim of ownership over your data. We do not use your data for analytics, training, advertising, or any purpose beyond providing the Service.
• •Export: You may export your data at any time in standard formats (CSV, JSON) through the platform's export functionality.

5. Acceptable Use

You agree not to:

• ✕Use the platform for any unlawful purpose or in violation of any applicable laws or regulations.
• ✕Attempt to gain unauthorized access to other clinics' data or the platform's infrastructure.
• ✕Reverse engineer, decompile, or attempt to extract the source code of the platform.
• ✕Use the platform to store or transmit malicious code, viruses, or harmful data.
• ✕Resell, sublicense, or provide the platform to third parties without our written consent.
• ✕Abuse the WhatsApp integration to send spam or unsolicited messages to patients.

6. Payment & Billing

• •Dentara is offered as a subscription service with monthly billing. Prices are listed on our website and are inclusive of applicable GST (18%).
• •A 14-day free trial is provided for all new accounts. No credit card is required for the trial period.
• •Payment is due at the beginning of each billing cycle. Failure to pay within 7 days of the due date may result in service suspension.
• •We reserve the right to change pricing with 30 days' advance notice. Existing subscriptions will be honored until their next renewal date.
• •Refunds are not provided for partial billing periods, except as required by law.

7. Service Availability

We strive to maintain high availability but provide the Service on a "best-effort" basis. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance will be communicated in advance when possible. We are not liable for any losses arising from service downtime, whether planned or unplanned.

8. Intellectual Property

• •Dentara Software: The platform, including its code, design, features, documentation, and branding, is owned by eDenGroups and protected by intellectual property laws.
• •License: We grant you a limited, non-exclusive, non-transferable license to use the platform for your dental practice during your active subscription.
• •Your Content: You retain all rights to your data and content. See Section 4 (Data Ownership).

9. Limitation of Liability

• •The platform is a practice management tool. It does not provide medical advice and is not a substitute for professional clinical judgment.
• •We are not liable for any clinical decisions made based on data stored in or retrieved from the platform.
• •We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• •We are not liable for any actions taken by WhatsApp or any third-party service providers.

10. Termination

• •By You: You may cancel your subscription at any time with 30 days' written notice to support@dentara.health.
• •By Us: We may suspend or terminate your account for violation of these Terms, non-payment, or abuse of the platform, with reasonable notice where possible.
• •Data Export Window: Upon termination, you have 90 days to export your data. After this period, your data will be permanently deleted, except for records we are legally required to retain.
• •Survival: Sections relating to data ownership, limitation of liability, governing law, and dispute resolution survive termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. The courts of Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any disputes arising from these Terms or your use of the Service.

12. Dispute Resolution

In the event of a dispute:

1. Good Faith Negotiation: Both parties shall first attempt to resolve the dispute through informal discussion within 30 days.
2. Mediation: If informal resolution fails, the dispute shall be submitted to mediation administered by a mutually agreed mediator in Chennai.
3. Arbitration: If mediation is unsuccessful within 60 days, the dispute shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, conducted in Chennai in the English language.

13. Changes to These Terms

We may modify these Terms from time to time. Material changes will be communicated via email to the registered clinic administrator at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you disagree with any changes, you may terminate your account as described in Section 10.

14. Contact

For questions about these Terms: